POP3/IMAP setup

General information for setup

• Username: username@yourdomain.com
• Password: check with administrator if you do not have
   
• IMAP server: mail.hostedemail.com
• IMAP port: 993 SSL is required 
   
• SMTP server: mail.hostedemail.com
• SMTP port: 465 SSL is required 
   
• SMTP requires Authentication and uses the same information as incoming mail server (IMAP) settings.

• IMAP Port: 143 SSL disabled
• POP3 instead of IMAP (not recommended): 995 SSL enabled or 110 SSL disabled
• SMTP Port (all with SSL disabled): 25, 587 or 8025

See below for Microsoft Outlook screenshots and iPhone screenshots.

Microsoft Outlook screenshots

Look at Microsoft's website if below does not match your version and/or you need more help.
Pictures may vary slightly due to version of Outlook.

1. Go to File and select Account Information
   
    
2. To update existing email (to add an account scroll down to step 4):
   Click on account settings and from the drop menu click account settings
   
    
3. Select the email account you want to change, and then choose Change.
   
    
4. To add account (skip to step 7 if you are updating an account):
   Under Account Information click on +Add Account
   
    
5. Choose Manual Setup followed by the Next button.
   
    
6. Select POP or IMAP followed by the next button.
   
    
7. Add/modify account information, then click on the more settings button.
   
   • Your Name: How you want your name to appear in the from line of your emails.
   • Email Address: username@yourdomain.com
   • Account Type: IMAP
   • Incoming mail server: mail.hostedemail.com
   • Outgoing mail server (SMTP): mail.hostedemail.com
   • User Name: username@yourdomian.com
   • Password: check with your administrator if you do not have
   • Click on More Settings
   
    
8. On the Outgoing Server tab click on My outgoing server (SMTP) requires authentatication
   
    
9. On the Advanced tab change the ports and then the OK button.
    
   
   • Incoming server (IMAP): 993
   • Use the following type of encrypted connection: SSL
      
   • Outgoing server (SMTP): 465
   • Use the following type of encrypted connection: SSL
   • Click OK
     
     
     If you run into problems you can try one of these other ports:
      
   • Incoming server (IMAP): 143
     
   • Use the following type of encrypted connection: None
      
   • Outgoing (SMTP): 25, 587 or 8025
   • Use the following type of encrypted connection: None
      
   • Incoming server (POP3) [not recommended]: 995
     Use the following type of enctrypted connection: SSL
     
     or
     
     
   • Incoming server (POP3) [not recommended]: 110
     
   • Use the following type of encrypted connection: None
      
   
    
10. You will be returned to Account Settings window. Click on the Test Account Settings
    • If you see the below warning select Yes
      
    • Your test should complete successfully, let us know if you run into problems

iPhone Screenshots

1. Go to settings
   
    
2. Scroll down to mail
   
    
3. Click on your existing email to Update or click Add Account to add for the first time.
   If updating account go to step 4, to add account scroll down to step 8.
    
   
    
4. Click on your Account name
   
    
5. Update the host name, then click on the SMTP
   
    
6. Click on the Primary Server
   
    
7. Verify the host name and server port
   Port 465 requires SSL
   Port 25, 587and 8025 turn off SSL
   
    
   You should now be finished with updating account.
    
   
   
8. To add account select on Other
   
    
9. Click on Add Account
   
    
10. Choose Add Mail Account
    
     
11. Enter information then click next
    
    • Enter Name: How you want your name to appear in the from line of your emails
    • Email: username@yourdomain.com
    • Password: check with administrator if you do not have
    • Description: How you will recognize this account
    • Click Next
    
     
12. Enter information again
    
    • Enter Name: How you want your name to appear in the from line of your emails
    • Email: username@yourdomain.com
    • Password: check with administrator if you do not have
    • Description: How you will recognize this account
    
     
13. Incoming Mail Server
    
    • Host Name: mail.hostedemail.com
    • User Namel: username@yourdomain.com
    • Password: check with administrator if you do not have
    
     
14. Outgoing Mail Server
    
    • Host Name: mail.hostedemail.com
    • Email: username@yourdomain.com
    • Password: check with administrator if you do not have
    
     
15. Click Next
    • Your phone will now verify the account
    • Your test should complete successfully, let us know if you run into problems